Exchange Policy

We offer an exchange or refund by the original payment method on Rugs with a receipt within 30 days of the original purchase date. Call 020 7091 9944 contact us using our General Enquiries Form

Please note that the customer is responsible for return shipping charges. Rug(s) should normally be in the same condition as when originally purchased.

Our Guarantee

We Guarantee Authenticity on all Purchases

We Stand for quality and assure you that all our Rugs, Carpets and Textiles are genuine and Handmade. Certificates of Authenticity are available on Request.

Please call us at 020 7091 9944 or contact us using our General Enquiries Form to learn more about the Authenticity of Handmade Carpets, Rugs and Textiles.

Free Shipping

Free UK Shipping

Oriental Carpet Brokers offers free shipping anywhere within the United Kingdom by regular delivery on all rugs purchased from this website or from our Warehouse in Vauxhall, London SW8.

We regret that we cannot ship to PO Box addresses.

Please contact us on 020 7091 9944 or use our General Enquiry Form for shipping quotes for destinations outside the United Kingdom.

Summary Terms - VAT

VAT at the prevailing UK rate (currently 17.5%) is included in the listed selling price of all rugs on our website.

Purchasers living outside the European Community may arrange a refund for any VAT paid - please contact our Customer Relations on +44-20-7091 9944 or use our General Enquiries Form to email us for further details.

Please note that VAT is applicable whether the item is antique or contemporary.

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