Exchange Policy

We hope you will be pleased with your purchase from Oriental Carpet Brokers. Should you wish to return anything bought from us, we will be happy to refund or exchange our products provided it is in fully resaleable condition.

We offer a refund by the original payment method on Rugs with a receipt within 14 days of the original purchase date and an exchange within 30 days of purchase. Call 020 7091 9944 contact us using our General Enquiries Form

Please note that the customer is responsible for return shipping charges. Rug(s) should normally be in the same condition as when originally purchased.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Handling, Repair and cleaning services (including Washing) are non-refundable.

Please note that return policies only apply for the ECC.

Our Guarantee

We Guarantee Authenticity on all Purchases

We Stand for quality and assure you that all our Rugs, Carpets and Textiles are genuine and Handmade. Certificates of Authenticity are available on Request.

Please call us at 020 7091 9944 or contact us using our General Enquiries Form to learn more about the Authenticity of Handmade Carpets, Rugs and Textiles.

Free Shipping

Free UK Shipping*

Oriental Carpet Brokers offers free shipping anywhere within the United Kingdom by regular delivery (usually 3-5 Working Days) on all rugs purchased from this website.

*Purchases made directly from our Warehouse in Vauxhall, London SW8 are not free and will be shipped at an extra cost.

We regret that we cannot ship to P.O. Box addresses.

Please contact us on 020 7091 9944 or use our General Enquiry Form for shipping quotes for destinations outside the United Kingdom.

Summary Terms - VAT

VAT at the prevailing UK rate (currently 17.5%) is included in the listed selling price of all rugs on our website.

Purchasers living outside the European Community may arrange a refund for any VAT paid - please contact our Customer Relations on +44-20-7091 9944 or use our General Enquiries Form to email us for further details.

Please note that VAT is applicable whether the item is antique or contemporary.

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