Oriental Carpet Brokers Ltd
Terms & Conditions of Business

For shopping at Oriental Carpet Brokers online warehouse
at http://www.orientalcarpetbrokers.com

Purchase
When placing an order, the agreement of purchase is reached when your payment has been transferred.

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Prices
All selling prices are inclusive of VAT.

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Sizes
Sizes given on knotted pile carpets indicate the length and width of the pile area only, excluding all fringes and edge finishes, as measured along the central axes of the item. Notwithstanding a commitment to accuracy, all sizes given should be considered as approximate.

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Delivery
All deliveries are handled by UPS, Parcelforce or FedEx depending where the order is being shipped.
We are unable to ship to box addresses.
UK & Northern Island
No shipping costs
Denmark, Finland, Belgium, Netherlands, Luxemburg, Germany, France, Ireland, Norway, Sweden
£90 per item
Greece, Italy, Monaco, Portugal, Slovakia, Slovenia, Spain, Hungary, Austria, Estonia, Latvia, Lithuania, Poland, Romania, Czech Republic
£90 per item
Andorra, Lichtenstein, SanMarino, Switzerland
£150 per item
For delivery to other parts of the world (Including USA, Canada)
£150 per item.
UPS Terms and Conditions of Carriage(pdf format)
Parcelforce Terms and Condition of Carriage
fedex.com terms of use

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Delivery-time
Normal delivery-time is 7-14 working-days within the EU and up to 28 working-days to other parts of the world.

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30 days purchase on approval / Satisfied customer warranty
As a private person you have 30 days purchase on approval. You can return your carpet within 30 days and get your money back. The carpet has to be in unaltered condition and should not have been used. You have to package the carpet the same way as it was when you received it. Read more on return below. The customer pays for the shipping costs in both directions. 30 days purchase on approval only applies to shipments within the EU. The 30 days purchase on approval does not apply to companies.

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Authenticity certificates
We guarantee that the delivered carpet is authentic and handmade and agrees with the description on Oriental Carpet Brokers Ltd. website. A signed authenticity certificate can be provided on request (free of charge).

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Warranty
The warranty is applicable for 1 year from the date you receive your carpet.
If the customer refers to the warranty and it is judged that the damage depends on bad handling by the customer the customer will pay the costs of any reparation. Our expert staff will in the first place determine the cause of the damage. The customer pays all shipping costs in case of warranty reparations.

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The right to exchange goods if you are not satisfied
You have the right to change your carpet if you are not satisfied with your purchase. If you want to change your carpet please contact the customer service department and they will help you with your change. The carpet has to be in the same condition as when you bought it and it should not have been used. The customer is responsible for both onward and return shipping costs. The right to exchange goods if not satisfied applies only to deliveries made within the EU.

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Return
When sending back a carpet you first have to contact us to get a return dispatch note. It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed. The return is not completed until we have received and examined the returned gods. When a return is completed the same card you used for the purchase will be credited.
If we receive returning goods without the proper return dispatch note the goods will be sent back at the customer's expense.

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VAT free for companies within the EU
Companies that are VAT registered in an EU country other than UK & Northern Ireland and that can show a valid EU VAT number will be refunded the UK 17.5% VAT. The prices on the website are shown with VAT included. We deliver only to the address where the company is registered. In order to check if a VAT number is valid you can use the link below.
http://ec.europa.eu/taxation_customs/vies/

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Card payment
Oriental Carpet Brokers Ltd. handles secure card payments in collaboration with PayPal.com
Card payment is a secure and convenient method of payment for you as a customer. We, as the selling company, will never have knowledge of your card or account information. This information is securely transferred via an encrypted link from you through the PayPal Payment gateway to your bank.

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Advance payment
If you don't like to use a credit card or pay online you can choose to pay offline and transfer the money direct to our bank account. You have to pay the complete amount in 5 days or your order will be discarded. Always state your order number when paying. We will send your carpets as soon as your payment is received.

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Error on delivery
If something is wrong with your delivery, or if you receive the wrong or a damaged carpet or the wrong number of carpets, please contact our customer service immediately. The error has to be reported no later than two days after the goods have been received; reports received later than this will not be taken into consideration.

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Transportation damages
Visible damage to the goods shall be reported directly to UPS / Parcelforce when receiving the package. Hidden damages from transportation have to be reported to UPS / Parcelforce as soon as they are discovered.

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Seconds
Goods in the "seconds" classification have minor flaws or faults which are shown in the description of the item. Should a carpet be returned because of a known fault, there will be no compensation for shipment; the customer is held liable for shipment and return shipment.

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Carpets that are not received by the customer and returned to us
Carpets that are ordered and not received or are returned to us will be charged full shipping costs both ways; namely onward and return shipping, plus and extra charge of £40.- including VAT for our costs. Special ordered products are charged the full value and onward shipping and return shipping.

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Confidentiality when handling personal information
When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us.
Oriental Carpet Brokers Ltd. will not give any personal information to any third party.

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Cookies
Oriental Carpet Brokers Ltd. uses cookies to deliver a convenient shopping experience. If your web-browser is set to not accept cookies you will not be able to use the shopping cart. If that is the case, you can easily change this setting.

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Gift Certificates
The gift certificate is only valid for purchases of products sold by Oriental Carpet Brokers Ltd and can also be redeemed at our London Warehouse but cannot be combined with other gift certificates. (Should you be in possession of two or more gift certificates and wish to use them in the same transaction, please contact our customer service so that the proper arrangements can be made.)
The certificate is valid until and including the date shown on the certificate.
Once you have purchased your gift certificate you cannot redeem it for cash.
A confirmation email will be sent to you once you receive the gift certificate and you can either choose to have your certificate code sent to you by email or ordinary post.
If you buy a carpet with your gift certificate and decide to return the carpet, you will receive another gift certificate with the value of the carpet, less the shipping costs incurred during the return.
If you have any balance from a previous purchase on your gift certificate, you may use it for a carpet purchase. But if you purchase a carpet with a higher value than the gift certificate you should pay for the difference by bank transfer.
The gift certificate should be considered as cash, since it has a value and you should take care of it. Oriental Carpet Brokers Ltd. will not accept liability for lost, stolen or damaged gift certificates.

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Online Price Display
Our display of prices and sold prices displayed on items available through www.orientalcarpetbrokers.com may vary from prices actually realised or prices offered through sales agents, phone orders or promotional offers. We do not have a price match guarantee.

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